Help center

How can we help?

Guides and answers for admins and employees using GIFXi. Can't find what you need? Our team replies within one business day.

Getting started

Set up your account, connect your HRMS and send your first reward in minutes.

Integrations & sync

Connect Workday, SAP, BambooHR and 30+ systems, and keep people and points in step.

Budgets & billing

Manage budgets by team and region, track spend, and understand your invoices.

Rewards & redemption

Help employees redeem points for gift cards, coupons and experiences in their currency.

Admin & permissions

Add teammates, set roles and configure approvals and automated moments.

Troubleshooting

Common issues and quick fixes for delivery, redemption and sync.

Still need a hand?

Reach our support team at hello@gifxi.com — we reply within one business day, Mon–Fri 9am–6pm IST.

Contact support →Check system status

Popular help topics

New to GIFXi or setting up your programme? These are the topics people ask about most. If you can’t find what you need, email hello@gifxi.com or visit our contact page.

Getting started for admins

Connect your HRMS — link GIFXi to any HRMS via SSO, SCIM, REST API or CSV so people, points and approvals stay in sync.
Set budgets & rules — configure recognition, milestones and approval flows on the platform.
Choose rewards — pick from gift cards, vouchers and physical gifts in the rewards catalog.

For employees

Redeeming points — 1 point = ₹1; browse categories like Dining, Electronics and Travel and redeem in seconds.
Delivery — e-gift cards and vouchers arrive instantly by email; physical gifts ship to your address.

Help FAQ

How do points work?
Points are allocated by your employer and redeemed for rewards at 1 point = ₹1. They never expire while you’re active.

Which HR systems does GIFXi support?
Any of them — see integrations for SSO, SCIM, API and webhooks.

Is my data secure?
Yes — GIFXi is GDPR-ready and ISO 27001. See security for details.

Need more help?
Read the docs & API, check system status, or book a demo.