These Terms of Service (“Terms”) govern your access to and use of the GIFXi platform, website and related services (collectively, the “Services”). GIFXi is operated by Mauzo Ventures (“GIFXi”, “we”, “us” or “our”). By accessing or using the Services, you agree to be bound by these Terms.
1. Acceptance of these Terms
By creating an account, placing an order, redeeming points, or otherwise using the Services, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy. If you are using the Services on behalf of a company or other legal entity (a “Customer”), you represent that you have the authority to bind that entity, and “you” refers to that entity. If you do not agree, you must not use the Services.
2. Definitions
- Customer — the organisation that subscribes to the Services to run rewards, recognition and gifting programmes.
- End User — an employee, contractor or other individual who receives, redeems or manages rewards through the Services.
- Rewards — gift cards, e-vouchers, points, experiences, and physical products such as corporate gifts, awards, branded merchandise and employee kits made available through the Services.
- Points — the unit of value allocated by a Customer that an End User may redeem for Rewards.
3. Accounts and eligibility
You must provide accurate, current and complete information when registering and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. You must notify us promptly of any unauthorised use. You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services.
4. Use of the Services
We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your internal business purposes, subject to these Terms. You agree not to:
- use the Services for any unlawful, fraudulent or unauthorised purpose;
- resell, sublicense or commercially exploit the Services or Rewards except as expressly permitted;
- attempt to gain unauthorised access to, interfere with, or disrupt the Services or related systems;
- reverse-engineer, copy or create derivative works of the Services; or
- upload malicious code or infringe the rights of any third party.
5. Rewards, points and redemption
Points have no cash value, are not legal tender, and cannot be exchanged for cash unless required by law. Customers set the rules for how Points are earned, allocated and expire. Rewards are subject to availability and to the terms and conditions of the relevant brand, merchant or issuer. Once a digital reward (such as a gift card or e-voucher) has been issued and delivered, it is generally non-refundable and non-cancellable. We are not responsible for the goods or services provided by third-party brands redeemed through the catalog.
6. Physical goods, orders and shipping
For physical products — including awards, trophies, corporate gifts, branded apparel and employee or welcome kits — orders are confirmed once payment or Points are applied and stock is verified. Customisation, branding and engraving are produced to the specifications you approve; please review proofs carefully, as customised items cannot usually be returned. Delivery timelines are estimates and may vary by destination, customs and carrier. Risk of loss passes on delivery. Any defects or shortages must be reported within seven (7) days of receipt.
7. Fees and payment
Fees for the Services are set out in your order form or subscription plan. Unless stated otherwise, fees are exclusive of applicable taxes (including GST), which you are responsible for paying. Invoices are payable within the period stated on the invoice. We may suspend the Services for non-payment after reasonable notice. Float balances or pre-funded amounts used to fund Rewards are handled in accordance with your order form.
8. Third-party systems and integrations
The Services are designed to plug into your HRMS, identity provider and rewards & recognition systems via APIs, SSO, SCIM, webhooks or file import. Your use of any third-party system is governed by your agreement with that provider. We are not responsible for the availability, accuracy or security of third-party systems, and integration features may change as those systems evolve.
9. Intellectual property
The Services, including all software, content, designs, trademarks and the GIFXi name and logo, are owned by Mauzo Ventures or its licensors and are protected by intellectual-property laws. Except for the limited licence granted to you, no rights are transferred. Trademarks of third parties referenced in the catalog belong to their respective owners.
10. Confidentiality and data
Each party will protect the other’s confidential information. Our handling of personal data is described in our Privacy Policy. You are responsible for ensuring you have the necessary rights and consents to share End User data with us for the purpose of operating your programmes.
11. Disclaimers
The Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or secure.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue or data. Our total aggregate liability arising out of or relating to the Services will not exceed the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Mauzo Ventures and its affiliates from any claims, damages, liabilities and expenses arising out of your use of the Services, your content, or your breach of these Terms.
14. Term and termination
These Terms apply while you use the Services. Either party may terminate a subscription as set out in the applicable order form. We may suspend or terminate access if you materially breach these Terms. On termination, your right to use the Services ceases; provisions that by their nature should survive will survive.
15. Governing law and disputes
These Terms are governed by the laws of India. Subject to any mandatory consumer protections, the courts at Gurugram, Haryana, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.
16. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
17. Contact us
Questions about these Terms? Contact us at hello@gifxi.com or via our contact page. GIFXi is operated by Mauzo Ventures, Gurugram, India.